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Privacy Policy

Last Updated: June 1, 2025

Hidden Treasures Counseling Services, LLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information we gather through our counseling services and related programs.

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1. Information We Collect

We may collect the following types of personal information from you:

• Full name, date of birth, and contact information (email, phone number, mailing address)

• Health-related information necessary to provide counseling and support services

• Billing and payment details

• Communications, including emails, phone calls, and SMS correspondence

• Website usage data and cookies to improve your online experience

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2. How We Use Your Information

We use your information to:

• Provide, manage, and personalize counseling services and support

• Schedule appointments and send confirmations or updates via SMS, phone, or email

• Process payments and manage billing

• Improve the quality, safety, and effectiveness of our services

• Communicate with you about service updates, resources, and customer support

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3. How We Share Your Information

We may share non-sensitive data with trusted vendors and service providers who assist us in operating our business (e.g., secure payment processors or scheduling software providers).

However, we do not share your personal health information, SMS consent, or phone numbers collected for SMS communication with third parties or affiliates for marketing purposes.

Important: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

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4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal or regulatory obligations.

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5. Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse.

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6. Your Rights

You have the right to:

• Access or request a copy of your personal data

• Update or correct inaccuracies

• Withdraw consent or opt-out of communications

• Request deletion of your personal data (where applicable by law)

To exercise your rights, contact us at gcoates@htc.email or 667-400-4614.

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7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be reflected on this page with a revised effective date.

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Hidden Treasures Counseling Services, LLC
📍 300 E. Lombard Street, Suite 814
Baltimore, Maryland 21202
📞 667-400-4614
📠 667-400-4286
📧 gcoates@htc.email

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